Terms of Service

Last updated: June 20, 2026

Please read these Terms of Service carefully before using Xyra. By creating an account or using any part of the Xyra platform, you agree to be bound by these terms. If you do not agree, you must not use Xyra.

1. Definitions

"Xyra" refers to the platform operated at xyracloud.com, including all services described below.
"We", "us", "our" refers to Xyra and its operators.
"You", "user" refers to any individual or entity using Xyra.
"Services" refers to Cloud Storage, Cloud Backup, Email Hosting, Xyra Mail, Website Design, and Website Hosting offered through the Xyra platform.
"Content" refers to any files, emails, text, data, or other material you upload, store, or transmit through Xyra.

2. Eligibility

You must be at least 13 years of age to use Xyra. By using Xyra, you represent and warrant that you meet this requirement. If you are using Xyra on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

3. Your Account

Registration

You must provide accurate, current, and complete information when creating your account. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

Account security

You must notify us immediately at support@xyracloud.com if you suspect unauthorised access to your account. We are not liable for losses resulting from your failure to keep credentials secure.

One account per user

Each person may maintain only one free account. Creating multiple accounts to circumvent storage or feature limits is prohibited and may result in all accounts being suspended.

4. Services

Cloud Storage

Xyra provides file storage accessible via the web dashboard. Storage limits are determined by your plan. Files deleted by you are moved to Trash and permanently removed after 30 days. We are not a backup service for your original data — you are responsible for maintaining copies of important files.

Cloud Backup

The Xyra Backup agent backs up selected directories from your device to encrypted cloud storage. Backup runs are scheduled and logged. Quota limits apply per plan. We do not guarantee recovery of all data in the event of corruption, hardware failure, or data loss — backup is provided on a best-effort basis.

Email Hosting

We provide email forwarding via Cloudflare MX routing (free tier) and full IMAP/SMTP mailboxes (paid plans). You are responsible for configuring DNS records correctly. We do not guarantee email delivery, as factors outside our control (spam filters, recipient server policies) affect deliverability.

Xyra Mail

Xyra Mail is a webmail client that connects to Gmail (via Google OAuth) or any IMAP/SMTP provider. Third-party email providers are subject to their own terms. Credentials for third-party accounts are stored only in your browser session and are not transmitted to or stored on Xyra servers.

Website Design and Hosting

Xyra provides tools to design and publish websites. Published websites are hosted on our infrastructure and accessible via a xyracloud.com subdomain or your own custom domain. You are responsible for the content of your published websites.

Service availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure failures, or events outside our control may cause temporary unavailability. We will endeavour to notify users of planned downtime in advance.

5. Acceptable Use

You agree not to use Xyra to:

Upload, store, transmit, or distribute illegal content, including but not limited to child sexual abuse material, content that infringes copyright or trademarks, or material that violates any applicable law.
Send unsolicited commercial email (spam), phishing emails, or malicious content.
Attempt to gain unauthorised access to other users' accounts or data, or to Xyra's systems or infrastructure.
Perform denial-of-service attacks, port scanning, or other network abuse.
Use Xyra to store or distribute malware, ransomware, or other harmful software.
Resell, sublicense, or commercially exploit Xyra services without our written permission.
Use automated tools to scrape, crawl, or mass-download content from Xyra in a way that disrupts service for other users.
Violate any applicable local, national, or international law or regulation.

We reserve the right to remove content that violates these terms and to suspend or terminate accounts engaged in prohibited activity, with or without notice depending on severity.

6. Your Content

Ownership

You retain full ownership of all Content you upload or store on Xyra. We claim no intellectual property rights over your Content.

Licence to us

By uploading Content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and transmit your Content solely to provide the Services to you. We do not use your Content for any other purpose.

Responsibility

You are solely responsible for your Content and for ensuring it does not infringe the rights of any third party or violate applicable law. We are not liable for Content uploaded by users.

7. Billing and Subscriptions

Payment processing

Subscriptions are billed through Lemon Squeezy, our payment provider and Merchant of Record. By subscribing, you agree to Lemon Squeezy's terms of service and authorise recurring billing on your chosen payment method.

Billing cycles

Paid plans are billed monthly or annually depending on your selection. Billing occurs at the start of each period. Prices are displayed inclusive of applicable taxes where required.

Cancellation

You may cancel your subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial periods, except where required by law.

Refunds

If you believe you have been charged in error, contact us at support@xyracloud.com within 14 days and we will investigate. We offer refunds at our discretion for billing errors.

Plan downgrades

If you downgrade to a lower plan and your existing data exceeds the new plan's limits, you must reduce your usage within 14 days. After this period, we may restrict upload access until you are within quota.

Price changes

We may change subscription prices with at least 30 days' notice by email and via the Xyra dashboard. Continued use after a price change takes effect constitutes acceptance.

8. Intellectual Property

All software, design, trademarks, logos, and content forming the Xyra platform (excluding user Content) are owned by or licensed to us. You may not copy, modify, distribute, sell, or lease any part of the platform software, nor may you reverse engineer or extract source code, except as permitted by applicable law.

9. Termination

By you

You may delete your account at any time from Settings. Upon deletion, your Content is queued for permanent removal within 30 days. This action is irreversible.

By us

We may suspend or terminate your account if you violate these Terms, fail to pay for a paid plan, or for any other reason with reasonable notice. We may terminate immediately and without notice in cases involving illegal activity, abuse, or security threats.

Effect of termination

Upon termination, your access to Xyra is revoked immediately. Your Content will be deleted within 30 days unless we are required to retain it by law.

10. Disclaimers

THE XYRA PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

WE ARE NOT RESPONSIBLE FOR THE CONTENT OF THIRD-PARTY SERVICES INTEGRATED WITH XYRA (SUCH AS GMAIL, OUTLOOK, OR CUSTOM IMAP PROVIDERS).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL XYRA, ITS OPERATORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, LOSS OF BUSINESS, OR LOSS OF GOODWILL — ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) £50 GBP.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless Xyra and its operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your Content; (c) your violation of any third-party rights; or (d) your violation of any applicable law.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of Xyra shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage you to contact us at support@xyracloud.com to resolve disputes informally.

14. Changes to These Terms

We may revise these Terms at any time. When we make material changes, we will notify you by email and display a notice in the Xyra dashboard at least 14 days before the changes take effect. By continuing to use Xyra after revised Terms take effect, you accept the updated Terms.

If you do not agree to revised Terms, you must stop using Xyra and may delete your account before the effective date.

15. Contact Us

For questions about these Terms or to report a violation, contact us:

Xyra

Email: support@xyracloud.com

Website: xyracloud.com